FaresQuery respects your privacy and is committed to protecting your personal information.
FaresQuery is a unit and partner company of Booking Helps LTD and provides travel-related information, booking assistance, flight and hotel enquiry services, and related customer support.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit FaresQuery.com, contact us, submit an enquiry, or use our travel-related services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
FaresQuery operates as a travel assistance and booking service and is a unit and partner company of Booking Helps LTD.
For the purposes of applicable data protection law, the relevant entity responsible for your personal data will depend on the service you use and how your information is processed.
Website:
https://faresquery.com/
Partner Company:
Booking Helps LTD
Email:
support@faresquery.com
Registered Address:
Office: Unit 5, The Freehold Industrial Centre, Amberley Way, Hounslow, England, TW4 6BX
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
Depending on how you interact with FaresQuery, we may collect the following categories of personal information:
This may include:
When you contact us regarding a flight, hotel, holiday, or other travel service, we may collect information such as:
Where required to assist with a booking or travel service, we may process passenger information necessary for the requested service.
You should only provide information about another passenger if you are authorised to do so.
We may keep records of communications made through:
Calls may be monitored or recorded where permitted by law for quality assurance, training, fraud prevention, dispute resolution, or compliance purposes.
When you visit FaresQuery.com, certain technical information may be collected automatically, including:
This information may be collected through cookies, analytics technologies, server logs, or similar tools.
We may use personal information to:
Where permitted by law, we may also use information to communicate relevant service updates or marketing information.
Under applicable UK data protection law, including the UK GDPR, we process personal data only where we have a lawful basis to do so.
Depending on the circumstances, this may include:
We may process information where it is necessary to take steps at your request before entering into a contract or to provide services you have requested.
We may process information where necessary for our legitimate business interests, including:
We consider whether these interests are balanced against your privacy rights.
We may process or retain information where required by law, regulation, tax, accounting, law enforcement, or other legal obligations.
Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.
You may withdraw consent where consent is the lawful basis for processing.
We do not sell personal information.
However, information may be shared where reasonably necessary to provide the travel service requested.
Recipients may include:
Some travel services may require information to be transferred directly to a third-party travel supplier in order to search, reserve, ticket, amend, or fulfil your booking.
Those third parties may process your personal data under their own privacy policies.
FaresQuery operates as a unit and partner company of Booking Helps LTD.
Information may therefore be shared between FaresQuery and Booking Helps LTD where necessary for:
The exact role of each entity may depend on the specific service being provided and how the booking or enquiry is handled.
Payments may be processed through third-party payment providers.
FaresQuery does not necessarily store full debit or credit card details directly on its own systems where payment processing is performed by an authorised payment provider.
Payment providers may collect and process information in accordance with their own privacy policies and security standards.
Where PayPal or another payment processor is used, payment information may be transmitted directly to that provider.
FaresQuery may use cookies and similar technologies to:
Some cookies are strictly necessary for the website to function.
Non-essential cookies, such as certain analytics or advertising cookies, should only be used where appropriate consent has been obtained.
You can manage cookies through your browser settings and, where available, through the website’s cookie consent tool.
Our website may use third-party services such as:
These organisations may process information independently and may have their own privacy notices.
We encourage users to review the privacy policies of any third-party service they interact with.
Travel is an international service.
Your personal information may therefore need to be transferred to or accessed from countries outside the United Kingdom, particularly where an airline, hotel, booking provider, technology provider, or travel supplier is located overseas.
Where required by applicable law, we take appropriate steps to ensure that international transfers are subject to suitable safeguards.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of.
We use reasonable technical and organisational measures designed to protect personal information against:
However, no internet-based service or method of electronic storage can guarantee absolute security.
Users should avoid sending sensitive payment information through unsecured channels unless specifically instructed to use an authorised secure payment system.
Depending on applicable law and your circumstances, you may have rights including the right to:
Some rights are subject to legal exceptions.
To exercise your rights, contact:
Email:
support@faresquery.com
We may need to verify your identity before processing certain requests.
Where permitted, we may send information about travel services, offers, or related services.
Where consent is required, marketing communications will only be sent where appropriate consent has been obtained.
You can opt out of marketing communications at any time by:
Service-related communications necessary for an active booking or enquiry may still be sent.
FaresQuery is not intended for children to make travel bookings independently.
Where information relating to a child is required for a family or passenger booking, it should be provided by a parent, guardian, or appropriately authorised adult.
We do not knowingly collect children’s personal information for independent marketing purposes.
FaresQuery.com may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external websites.
Users should review the privacy policy of any third-party website before providing personal information.
We may update this Privacy Policy from time to time to reflect:
The latest version will be published on FaresQuery.com with the updated effective date.
If you have questions about this Privacy Policy, your personal information, or your data protection rights, please contact:
FaresQuery
A unit and partner company of Booking Helps LTD
Website:
https://faresquery.com/
Email:
support@faresquery.com
Address:
Office: Unit 5, The Freehold Industrial Centre, Amberley Way, Hounslow, England, TW4 6BX
If you believe your data protection rights have not been respected, you may also have the right to complain to the relevant data protection authority.